Terms of Service
These terms and conditions govern your use of Start Deutsch's German language learning services. Please read them carefully before enrolling in any course.
Last updated: January 2025
Agreement to Terms
By enrolling in any Start Deutsch course or service, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these terms, please do not use our services.
We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of any changes.
Digital Agreement (Clickwrap)
Before completing any payment, you must check the agreement box confirming you have read and agree to our Terms of Service and Privacy Policy. This creates a legally binding agreement without requiring a physical signature.
Our Services
German Language Education
- • Private one-on-one German lessons
- • Group German courses (A1.1 and advanced levels)
- • Online placement tests and assessments
- • Learning materials and resources
- • Progress tracking and feedback
Service Quality
- • Native German-speaking instructors
- • Structured curriculum and lesson plans
- • Interactive and engaging teaching methods
- • Regular progress assessments
- • Flexible scheduling options
Student Responsibilities
Attendance & Punctuality
- • Attend all scheduled sessions on time
- • Provide 24-hour notice for cancellations
- • Arrive prepared with necessary materials
- • Maintain a professional learning environment
Learning Commitment
- • Complete assigned homework and exercises
- • Participate actively in lessons
- • Practice German outside of class time
- • Communicate learning goals and concerns
Payment Obligations
- • Pay all fees according to agreed schedule
- • Understand cancellation and refund policies
- • Notify us of any payment issues promptly
- • Complete payment before course begins
Payment Terms
Payment Methods
- • Credit/debit cards processed through Stripe
- • Bank transfers (for larger packages)
- • PayPal (available upon request)
- • All payments must be completed before service delivery
Pricing & Fees
- • Prices are listed in USD and subject to change
- • Package discounts apply when purchasing multiple sessions
- • No additional fees beyond stated prices
- • Currency conversion fees may apply for international payments
⚠️ Important
Failure to pay according to agreed terms may result in suspension of services.
Refund Policy
Private Sessions
- • 24+ hours notice: Full refund
- • Same day cancellation: 50% refund
- • No show: No refund
Group Courses
- • Before course starts: Full refund (48+ hours notice)
- • After first 2 classes: Pro-rated refund if not satisfied
- • After 2 classes: No refund
Package Deals
- • Unused sessions: Pro-rated refund at single session rate
- • Package expiry: 12 months from purchase date
- • Special circumstances: Medical emergencies, technical issues
📋 Full Details
For complete refund terms and conditions, see our detailed Cancellation Policy.
Intellectual Property Rights
Our Course Materials
- • All course materials, lesson plans, exercises, and resources are proprietary intellectual property of Start Deutsch
- • Students may use materials for personal learning only during their enrollment
- • No redistribution, sharing, or commercial use permitted
- • Copyright notices must be preserved on all materials
- • Materials may not be copied, modified, or distributed to non-enrolled students
- • Access to materials terminates upon course completion or account termination
⚠️ Important Notice
Violation of intellectual property rights may result in legal action and immediate termination of services without refund.
Student Content Rights
- • Students retain ownership of their work and submissions
- • We may use anonymized examples for educational purposes only
- • Feedback and corrections become part of learning record
- • No personal information shared without explicit consent
- • Students grant us limited license to provide feedback and assessment
Code of Conduct
Expected Behavior
- • Respectful communication with instructors and staff
- • Professional conduct during all sessions
- • Constructive participation in group activities
- • Honest completion of assessments and homework
- • Punctual attendance and proper preparation
- • Maintaining a professional learning environment
Prohibited Behavior
- • Harassment, discrimination, or inappropriate language
- • Sharing session recordings without permission
- • Disruptive behavior during lessons
- • Violation of privacy or confidentiality
- • Using inappropriate content or language
- • Sharing course materials with non-enrolled students
- • Attempting to record sessions without permission
⚠️ Consequences
Violation of conduct policies may result in warning, suspension, or termination of services without refund. Repeated violations will result in permanent termination.
Limitation of Liability
Start Deutsch provides educational services on an "as is" basis. While we strive for excellence, we cannot guarantee specific learning outcomes.
Our liability is limited to the amount paid for the specific service in question.
We are not responsible for technical issues, internet connectivity problems, or circumstances beyond our control.
Students are responsible for their own learning progress and practice outside of scheduled sessions.
Data Processing & Privacy
How We Process Student Data
- • Personal information collected for course delivery and communication
- • Learning progress tracked to provide personalized feedback
- • Payment information processed securely through Stripe
- • Communication history maintained for customer support
- • Analytics used to improve our teaching methods and services
Data Protection Rights
- • Right to access your personal data
- • Right to correct inaccurate information
- • Right to request deletion of your data
- • Right to data portability
- • Right to withdraw consent at any time
📋 Full Privacy Details
For complete information about how we handle your data, see our detailed Privacy Policy.
Termination
Student Termination
- • Students may terminate services with appropriate notice
- • Refund policies apply as outlined in Cancellation Policy
- • Outstanding payments remain due
- • Access to materials may be revoked
Our Right to Terminate
- • Violation of terms or conduct policies
- • Non-payment of fees
- • Disruptive or inappropriate behavior
- • Circumstances beyond our control
Questions About Terms?
Legal Notice
These terms are governed by applicable law. Any disputes will be resolved through appropriate legal channels.